Terms & Conditions

Delivery Time

Orders may take up to 3 working days to process, depending on current order volume.

Most orders will be shipped within 3 days of being placed.

Processing time may be affected during sales, events, or the holiday season.

Delivery times depend on the shipping method you select. All orders are shipped out from Honolulu, Hawaii.

Standard delivery time is 3-10 days for Hawaii and continental US.

USPS Priority delivery time is 3-5 days for Hawaii and continental US.


We accept payment by credit card and PayPal.

All transactions are secure and encrypted. Credit card information is never stored.

Shipping Cost

  • Order value $0 - $35.00 (excluding tax) - $5.00 standard shipping
  • Order value over $35.00 (excluding tax) - free standard shipping
  • USPS Priority mail - $10.00

Returns / Cancellations

Once placed, orders cannot be cancelled.

Items that were purchased as discounted or sale including Hakubundo days sales can not be cancelled and returned.

Refunds on damaged or defective merchandise will be handled on a case-by-case basis. Please email our associates at ec@hakubundo.com for more information.